I got a "Get set up" email from the club

At practice, the club has a Check my info tablet. Athletes look themselves up, check their profile (phone, school, address, emergency contact) and can enter a parent's name and email. That parent gets an email called "Get Athlete set up with club", with a copy to the athlete and the club. The club may also send it to you from the athlete's page. The club uses VaulterHQ for practices, meets, billing and club news.

What do I do with the email?

1. Tap Accept the invite.
2. Tap Create a parent account. Parent / guardian is already picked. Enter your name, the email address the invite was sent to, and a password, then tap Create account. Already have an account? Tap Sign in instead.
3. You come straight back to the invite. Check your athlete's name and birthday, then tap Approve Athlete. You're now linked, and your athlete is on your Family page.
4. On Home, under To do, tap Sign for each document the club needs, then initial, sign and tap I Agree & Sign.
5. Add a card or bank account: Billing → Payment method → Add card or bank account.
6. On Family, tap Set up Athlete's preferences: a few quick questions (what your athlete can buy, notifications, practice videos and more), with the usual answer already picked. See Set up your athlete's preferences.

The link doesn't work

• "This link was sent to …": sign in (or sign up) with the email address the invite was sent to.
• Expired: the link works for 14 days. Ask your athlete to send it again from the tablet at practice, or ask support@polevaultelite.com.
• I'm not their parent: tap I'm not their parent: decline, or just ignore the email.

I'm an athlete. What is the Check my info tablet?

Type your last name and pick your birthday, then check your info and tap Save. If it says "We couldn't find you", ask support@polevaultelite.com. The screen clears by itself after you save, or after a minute without a touch.